Customer Success Executive (Onboarding)

As a Customer Success Executive you will closely work with multiple cross functional teams that include Sales, Engineering, Data & Product teams to ensure smooth brand onboarding for pre-sales phase and update their data master in the Shopalyst Brand Knowledge Graph. In this role you will be working towards onboarding brands and maintaining their data while ensuring Shopalyst quality standard is retained at all time. You are expected to dive deep into customer business and research about their product offering along with their social presence and that of their competitors.

Eligible candidate must be able to communicate effectively with both internal and external teams to understand onboarding requirements. This is a highly collaborative and focus oriented role which requires excellent organisation, clear communication and a passion towards data management and analysis to drive successful brand onboarding at Shopalyst..This role will be based out of Bengaluru

• Onboard Brand Master Data
• Research on Social Media Official Handlers for Brands
• Activate Product Catalogs
• Research Audience Interests, Affinities and Keywords
• Ensure platform data quality and integrity is maintained

• 1 – 2 years of experience in data management/quality teams/Ad-Operations
• Understanding and passion for Digital Marketing/Media and e-commerce desired
• Experience taking ownership and driving resolution on requests received
• Constantly innovate to drive simplification and automation of Process
• Willingness to take initiatives and additional responsibilities
• Excellent communication, analytical and troubleshooting skills
• Ability to work and succeed in a dynamic, quickly-changing environment

We understand that not all applicants will have skills that match the exact job description. We value diverse experiences in the relevant industry and encourage everyone who meets the required qualifications to apply. If you lack the desired experience, but do have theknowledge and confidence to leave a mark, go ahead and apply.

At Shopalyst, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.