Customer Success Executive (Digital shelves & Brand knowledge)

Do you love closely working with brands, brand partners and clients from across the globe owning the operations? If yes, Shopalyst welcomes you to be part of their customer success team. This opportunity is based out of Bangalore location.

• Manage and own assigned clients/projects, collaborate and coordinate with a variety of global stakeholders and cross-functional teams
• Responsible for all aspects of business operations as the primary point of contact right from business requirement gathering, coordinating with cross functions on feasibility checks, issue resolution, scope adherence, and service delivery.
• Develop and promote key metrics and reports to measure and publish results over time
• Track top opportunities through brand data and share the input periodically with relevant internal cross functions to convert it into a value proposition for the client from a SaaS product perspective
• The client managing customer success executive is accountable for timelines of service delivery which is a combination of BAU and ad-hoc requests, identifying and resolving issues and conflicts across the project
• Mentor and support the development of junior team members

• Overall experience of 1-3 years
• Ecommerce domain operations knowledge is a must
• Strong verbal and written communication skills, and experience communicating to, and working
  with virtual teams.
• Ability to manage operational performance and reporting cycles (including the oversight of KPIs
  and opportunity pipeline)
• Strong analytical reasoning and ability to build logical conversations/recommendations basis the
  daily reports aligning to the client’s business perspectives
• Self-motivated, innovative, and strong team player
• Exceptional attention to detail, responsiveness
• Highly developed personal and professional ethics

We understand that not all applicants will have skills that match the exact job description. We value diverse experiences in the relevant industry and encourage everyone who meets the required
qualifications to apply. If you lack the desired experience, but do have the knowledge and confidence to leave a mark, go ahead and apply.

Overall experience of 1-3 years

At Shopalyst, we are creating a global workplace that enables everyone to find their true potential,purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees,communities and the business.